Privacy Policy

Who We Are

At ROCK HIMALAYAN HERBAL PRIVATE LIMITED, we take your privacy seriously. This Privacy Policy has been developed to safeguard your personal information and maintain its confidentiality.

While we make every effort to protect your privacy rights on websites and systems under our control, we cannot be held responsible for unauthorized or unlawful disclosures of your personal and confidential information by third parties beyond our control, such as advertisers and websites with links to our site. Please be aware that the information and privacy practices of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks may differ from ours.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive such information, the policies and procedures we have in place for its use and storage, and the limited circumstances in which we share certain types of personal information. This policy also provides information on how to contact us if you have questions or requests regarding your personal information or our policies and procedures.

In this policy, “ROCK HIMALAYAN HERBAL PRIVATE LIMITED” refers to ROCK HIMALAYAN HERBAL PRIVATE LIMITED and its affiliated hotels and resorts, including subsidiaries operating under names such as “The Kylo Resort,” “Amra Hotels,” and “The Kylo Resort.” We do not include third-party hotel owners or other service providers in this definition. Nevertheless, we have requested these third parties to adhere to the terms of our Privacy Protection Policy. In this context, personal information refers to information about you that is personally identifiable, such as your name, address, email address, phone number, and other non-public, non-work-related information.

Please note that this Privacy Protection Policy does not apply to information regarding corporate customers of ROCK HIMALAYAN HERBAL PRIVATE LIMITED, as this information is governed by other ROCK HIMALAYAN HERBAL PRIVATE LIMITED policies and practices as well as contractual arrangements.

How You Provide Us with Personal Information

You may provide us with your personal information in the following ways:

- Making a Reservation or Using ROCK HIMALAYAN HERBAL PRIVATE LIMITED Services When you make a reservation or use ROCK HIMALAYAN HERBAL PRIVATE LIMITED services, we require information to identify you, contact you, and process your purchase and requests. This information typically includes your name, address, phone number, email address, credit card details, and language preferences. Additionally, if you choose to share them, we may collect your preferences for services such as room type and bed preferences. In certain cases, you may want your ROCK HIMALAYAN HERBAL PRIVATE LIMITED service purchase to be recognized in a third-party loyalty program, and this may require you to provide verification information, such as your membership number in the third-party program. For eligibility assessment and correct reservation processing, we may need to record your date of birth when booking. You may be asked to present personal identification, including your date of birth, for verification during check-in.

ROCK HIMALAYAN HERBAL PRIVATE LIMITED manages hotels on behalf of third-party owners. Your personal information is shared with the owner of the hotel where you intend to stay, and with their employees involved in providing you with services as necessary for transaction processing. All hotels managed by ROCK HIMALAYAN HERBAL PRIVATE LIMITED are required to comply with the terms of this Privacy Protection Policy.

Occasionally, we offer packages or services involving third-party providers. If you participate in such packages or services, your personal information will be shared with the third party as required to provide the service and process your request.

ROCK HIMALAYAN HERBAL PRIVATE LIMITED may use the information you provide to send you offers and information about ROCK HIMALAYAN HERBAL PRIVATE LIMITED services and those of select third parties. We will not provide your information to these third parties, but we may share the third party’s offer with ROCK HIMALAYAN HERBAL PRIVATE LIMITED, which will manage its distribution. If you do not wish to receive such offers and information, you may unsubscribe or opt-out by sending an email to kyloresort@gmail.com with “Unsubscribe” in the subject line, specifying your request with sufficient personal identifiers for us to take appropriate action. All our marketing communications of this type will include instructions for unsubscribing.

Who We Are

At ROCK HIMALAYAN HERBAL PRIVATE LIMITED, we take your privacy seriously. This Privacy Policy has been developed to safeguard your personal information and maintain its confidentiality.

In this policy, “ROCK HIMALAYAN HERBAL PRIVATE LIMITED” refers to ROCK HIMALAYAN HERBAL PRIVATE LIMITED and its affiliated hotels and resorts, including subsidiaries operating under names such as “Kylo Resort,” We do not include third-party hotel owners or other service providers in this definition. Nevertheless, we have requested these third parties to adhere to the terms of our Privacy Protection Policy. In this context, personal information refers to information about you that is personally identifiable, such as your name, address, email address, phone number, and other non-public, non-work-related information.

How You Provide Us with Personal Information

You may provide us with your personal information in the following ways:

- Making a Reservation or Using ROCK HIMALAYAN HERBAL PRIVATE LIMITED Services When you make a reservation or use ROCK HIMALAYAN HERBAL PRIVATE LIMITED services, we require information to identify you, contact you, and process your purchase and requests. This information typically includes your name, address, phone number, email address, credit card details, and language preferences. Additionally, if you choose to share them, we may collect your preferences for services such as room type and bed preferences. In certain cases, you may want your ROCK HIMALAYAN HERBAL PRIVATE LIMITED service purchase to be recognized in a third-party loyalty program, and this may require you to provide verification information, such as your membership number in the third-party program. For eligibility assessment and correct reservation processing, we may need to record your date of birth when booking. You may be asked to present personal identification, including your date of birth, for verification during check-in.

- Registering on the Everyone’s an Original Website For individuals interested in sharing their experiences at ROCK HIMALAYAN HERBAL PRIVATE LIMITED, registration is required to enable sharing and other functions on the Everyone’s an Original website. The personal information you provide during registration is used to verify your identity, manage and administer your contributions to the website, and contact you regarding your contributions or website use. We may also use your information to contact you about website updates, changes, shared content that may interest you, or offers and information related to ROCK HIMALAYAN HERBAL PRIVATE LIMITED or marketing partners with products and services of interest to you.

ROCK HIMALAYAN HERBAL PRIVATE LIMITED offers the ability to receive targeted, time-sensitive notifications of offers. To sign up for this service, we require your email address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the provided link in every email message, and you will no longer receive email offers and promotions for the specified subscription or website. You can opt-in to receive email offers in the future if you wish.

- By Visiting One of Our Websites We use “cookies” on our websites, which are pieces of information that websites transfer to your hard drive for record-keeping purposes. Cookies are widely used on the Internet. ROCK HIMALAYAN HERBAL PRIVATE LIMITED uses cookies to recognize visitors when they return to our sites and customize their online experience. We may also analyze website content and services to better understand how to enhance and improve our offerings. Additionally, we may collect information such as IP addresses, pixel tags, and information about the Internet browser and operating system you use, tying it to personal information through cookie use.

We use Google Analytics, Adobe Analytics, and Facebook Custom Audiences to measure how visitors interact with content on our websites. These services employ cookies and similar technologies, including web beacons, tags, and embedded scripts, to record information about your interactions with our websites. You can find more information about how these services use technology on their respective websites: Google, Adobe, and Facebook. If you do not wish for data related to your website visits to be collected through Google Analytics, you can opt-out by installing the Google Analytics opt-out browser add-on. You can also opt-out of data collection through Adobe Analytics on Adobe’s Privacy Center. To opt-out of Facebook Custom Audiences, visit Facebook’s opt-out page.

Why We Collect Personal Information

We collect personal information for the following purposes:

To establish and maintain a responsible commercial relationship with you and provide ongoing service.

To understand your needs and preferences. We maintain records of the products and services you receive from us, and we may ask for additional information to serve you better, such as your room and bed preferences.

To develop, enhance, market, or provide products and services. By analyzing our guests’ usage of our services, we can identify ways to improve our offerings.

To manage and develop our business and operations, including planning for future growth.

To meet legal and regulatory requirements.

When Do We Disclose Personal Information?

We disclose personal information only in the following limited circumstances:

We may disclose your personal information to individuals acting as agents on your behalf, such as travel agents booking reservations.

Personal information is shared with the ROCK HIMALAYAN HERBAL PRIVATE LIMITED hotel for which your reservation was made to provide the reserved services.

Personal information may be shared with other ROCK HIMALAYAN HERBAL PRIVATE LIMITED hotels to enhance services for you when you plan to stay at those hotels in the future